Latest Revision date: August 19th 2019
Welcome to the Viceprint.com site (the "Site") and our selling services (the "Services"). Any person (“User”) who wants to access the Site and use the Services to sell items must accept the Terms and Conditions (“Terms”) without change. By registering for and using the services, you agree to be bound by all Terms and policies. Viceprint.com , reserves the right to change any of the Terms contained in this Agreement governing the Website, at any time and in its sole discretion. Any changes will be effective upon posting of the revisions on the Site. All notice of changes to these Terms will be posted on the Site for 30 days. You are responsible for reviewing the notice and any applicable changes. Changes to referenced policies and guidelines may be posted without notice to you. User continued use of this site and the services following the posting of any changes will constitute User acceptance of such changes or modifications. If you do not agree to any changes to this participation agreement, do not continue to use the services or this site.
CONDITIONS OF USE
Viceprint.com is a print-on-demand company for businesses that want to outsource the printing and delivering component. Viceprint white-label prints and dropships the products ("Products") directly to you and your customers ("Customers"). If you use our Service only for your personal use, you are to be considered as the "User". If you use our Service to execute orders or deliver Products to third parties (including Customers), you are to be considered as the "Merchant".
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics and Drift chat that collect, monitor and analyse this data for marketing and Site improvement purposes. None of this data is personal nor shared with any third party services.
In order to enjoy all of Viceprint's benefits, you must register your account and become a member ("Member"). Membership requires that you register on the Site (including by filling out all required personal information). You warrant to Viceprint that you are an individual (i.e., not a corporation) and you are at least 18 years of age and are legally permitted to use the Service, and take full responsibility for the selection and use of the Service. You may cancel your membership at any time by cancelling online on the Site and you have the option to opt out of marketing and promotional emails. You must maintain responsibility for your account at all times and notify Viceprint immediately of any breach of security or unauthorized use of your account.
DMCA POLICY and INTELLECTUAL PROPERTY VIOLATIONS
Listing prohibited intellectual property may result in the cancellation of User listings, or the suspension or removal of User selling privileges. Vendors are responsible for ensuring that the products they offer are legal and authorized for sale or re-sale. If we determine that the content of a product detail page or listing is prohibited, potentially illegal, or inappropriate, we may remove or alter it without prior notice. Viceprint reserves the right to make judgments about whether or not content is appropriate. Please see our DMCA Policy. www.Viceprint/DMCA
The Web site, and all images and content of this web site, are the sole and exclusive property of Viceprint . No license or ownership rights in or to any of the materials are conveyed to you by virtue of this agreement or by User purchase of any product from the web site. The copyright and trademark laws of the US, United Kingdom and Lithuania protect all the information, graphics and written materials of this web site. None of the materials may be reproduced without our previous consent in writing.
USE OF SERVICES
Viceprint welcomes users to take full advantage of viceprint.com provided services but our members are required to follow the certain rules under any circumstances:
- Don’t Use Our Services to Break the Law. You agree that you will not violate any local, state, federal, and international laws in connection with your use of the Services. It is your responsibility to obtain any permits or licenses that your store may require; you must not engage in fraud, theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against Viceprint or a third party. You also agree that you are not the target of trade, financial, and economic sanctions, and that you do not appear on a sanctions-related list, including lists maintained by the U.S. Department of Treasury’s Office of Foreign Assets Control (“OFAC”), the U.S. Department of State, the U.S. Department of Commerce, the European Union, or Her Majesty’s Treasury of the United Kingdom. You also agree that you will not export, reexport, or otherwise transfer Viceprint Products to countries or territories that are the target of comprehensive embargoes or sanctions. http://www.export.pitt.edu/embargoed-and-sanctioned-countries.
- Don’t Try to Harm Our Systems. You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or injecting any other harmful computer code into our platforms, third party services, or other programs or systems our clients may use to promote their Products. You agree that Viceprint reserves the right to audit our own platforms (systems) to ensure integrity and compliance with this Agreement, at the sole discretion of Viceprint.
- Follow Brand Guidelines. The name “Viceprint”, our iconography, phrases, logos, and designs that we use in connection with Services we provide are trademarks, service marks, or trade dress of Viceprint in the US, European Union, and all other countries, that are used for proprietary purposes at our sole discretion.
- Share Your Ideas. We love your suggestions and ideas! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to Viceprint (not including your Content or Products you sell or warehouse through our Services) are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, worldwide, royalty-free, non-revocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you at any time.
- Digital Items. Digital items (e.g. mockups, templates, images and other design assets) and their intellectual property rights belong exclusively to Viceprint. Digital items and any results may only be used in connection with the advertising, promoting, offering and sale of Viceprint Products and may not be used for other purposes or in conjunction with products from other manufacturers. We might appeal and claim revenue if our content is being used for any other purposes than the listed one’s
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Viceprint respects the intellectual property of others. If you believe that User work has been copied in a way that constitutes copyright infringement, please inform viceprint at firstname.lastname@example.org
EXPORT REGULATIONS; GOVERNMENT END USERS
You must comply with all export and re-export restrictions and regulations of the Department of Commerce and other US, UK, EU agencies and authorities that may apply to the Viceprint Software. If you are a UK Government end user, we are licensing the Viceprint Software to you as a "Commercial Item" as that term is defined in the UK. Code of Federal Regulations, and the rights we grant you to the Viceprint Software are the same as the rights we grant to all others under these Conditions of Use.
IMPORT FEES and DEPOSIT
"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in User order for shipment to countries outside of the UK and EU. By placing User order, you agree to allow Viceprint.com and/or Merchant (as applicable) to collect the Import Fees Deposit for the applicable items in User order. This deposit will be used, on User behalf, to reimburse the Designated Carriers for the import fees that they have paid on User behalf to the appropriate authorities of the destination country.
User agrees that the Designated Carriers may disclose to viceprint.com or Merchant (as applicable) the amount of actual Import Fees levied on the item you have purchased from Viceprint.com and/or Merchant ("Actual Import Fees"). In the event that the Import Fees Deposit exceeds the Actual Import Fees, viceprint.com or Merchant (as applicable) will refund the difference to you. Each item you order is sold by viceprint.com or viceprint partners (3rd party merchant). Those items for shipment to countries outside of the US, UK and EU may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. With respect to each item for which Import Fees have been calculated, you authorize Viceprint.com or Merchant (as applicable) to designate a carrier ("Designated Carrier") to act as User agent with the relevant customs and tax authorities in the destination country, to clear User merchandise, process and remit User actual Import Fees for such item. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in User order. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in User shipment confirmation e-mail.
RISK OF LOSS
These terms and conditions are in addition to the standard Conditions of Use of the Viceprint.com website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the UK and EU. Please note that Merchants participating in the International Direct program may have policies that differ from Viceprint.com 's terms and conditions. For items you have purchased from a Merchant, please see the applicable Merchant's policies for any other terms and conditions that may apply to User purchase of such items. All items purchased from Viceprint are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). User is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Viceprint.com , the recipient is the importer of record and must comply with all laws and regulations of the destination country.
When you use any Viceprint Service, or send e-mails to us, you are communicating with Viceprint electronically. You consent to receive communications from Viceprint electronically. We will communicate with you by e-mail, calls, chat, or by posting notices on this site or through the other Viceprint Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included in or made available through any Viceprint Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Viceprint or its content suppliers and protected by US, UK, EU and other international copyright laws. The compilation of all content included in or made available through any Viceprint Service is the exclusive property of Viceprint and protected by US, UK, EU, and other international copyright laws.
In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Viceprint Service are trademarks or trade dress of Viceprint in the US, UK, EU and other countries. Viceprint 's trademarks and trade dress may not be used in connection with any product or service that is not Viceprint 's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Viceprint . All other trademarks not owned by Viceprint that appear in any Viceprint Service are the property of their respective owners, (third-party vendors) who may or may not be affiliated with, connected to, or sponsored by Viceprint.
One or more patents owned by Viceprint apply to the Viceprint Services and to the features and services accessible via the Viceprint Services. Portions of the Viceprint Services operate under license of one or more patents.
If you use any Viceprint Service, you are responsible for maintaining the confidentiality of User account and password and for restricting access to User computer, and you agree to accept responsibility for all activities that occur under User account or password. Viceprint does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Viceprint Services only with involvement of a parent or guardian. Alcohol listings on Viceprint are intended for adults. You must be at least 18 years of age to purchase alcohol, or use any site functionality related to alcohol. Viceprint reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
The content (information, images, pictures, data, text, photographs, graphics, messages, or other materials), hereinafter "Content", that you post, submit, upload, display, sell or use, hereinafter "post", using our Services is your intellectual property and belongs to you. We don’t make any claim(s) to it. That includes anything you post using our Services (like your Content, images, shop name, your customer reviews, comments, videos, usernames, etc.).
- Responsibility for the Content. You understand that you are solely responsible for the Content that you post on or through the Service. You represent that you have all necessary rights to the Content and that you’re not infringing or violating any third party’s rights by posting it or using it on your Products sold, manufactured, or warehoused by Viceprint.
- Inappropriate, False, or Misleading Content. You agree that you will not post any content that is abusive, racist, threatening, defamatory, obscene, vulgar, illegal or otherwise offensive or in violation of any part of this Agreement. You also agree not to post any Content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive.
- Permission to Use the Content. By using our services Viceprint agrees that your content will remain yours. This means that we will never use your Content without your expressed permission.
- Rights You Grant Viceprint. By using our services and posting your Content, you grant Viceprint a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of your Content to provide the Services and to promote Viceprint, or the Services or any third-party website, advertising medium and/or social media. However, we will not display any faces or sensitive information. You might be invited to give an interview about your success with the platform but it isn’t compulsory if you do not wish to. If you do post content or submit material, and unless we indicate otherwise, you grant Viceprint a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Viceprint and sublicenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Viceprint for all claims resulting from content you supply. Viceprint has the right but not the obligation to monitor and edit or remove any activity or content. Viceprint takes no responsibility and assumes no liability for any content posted by you or any third party.
RESPONSIBILITY OF USER
Violation of this Agreement or any other rules will result in the termination of your Viceprint account.
Viceprint and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or remove any Content that is available via the Viceprint Services. Without limiting the foregoing, Viceprint and its designees shall have the right to remove any Content. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content created by Viceprint or submitted to Viceprint, including without limitation information in Viceprint collaborations, posts and in all other parts of the Viceprint Services.
Without limiting other remedies, we may limit, suspend or terminate our Service and your account, prohibit access to our Site, delay or remove hosted Content, and take technical and legal steps to keep you off the Site if we think that you are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for extended periods of time. You are responsible for providing Viceprint with accurate information (including but not limited to your retail price if you are a Merchant). If you have provided Viceprint with inaccurate or false information, (a) you shall be liable to Viceprint for damages and losses (including but not limited to taxes) arising out of such inaccurate or false information and (b) you shall reimburse such damages and losses (including but not limited to taxes) to Viceprint, and We also might freeze the funds that are on your account as well as suspend any ongoing orders without compensation
RETURNS, REFUNDS AND TITLE
Viceprint does not take title to returned items until the item arrives at its original fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Viceprint does not take title to the refunded item. For more information about our returns and refunds, please refer our "Refunds and Returns" Policy.
Viceprint attempts to be as accurate as possible. However, Viceprint does not warrant that product descriptions or other content of any Viceprint Service is accurate, complete, reliable, current, or error-free. If a product offered by Viceprint itself is not as described, User sole remedy is to return it in unused condition.
Except where noted otherwise, the List Price or Suggested Price displayed for products on any Viceprint Service represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price or Suggested Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price or Suggested Price may represent "open-stock" prices, which means the aggregate of the manufacturers estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the merchant may provide the List of Price or Suggested Price.
With respect to items sold by Viceprint , we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Viceprint is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel User order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item. Please also refer to our "Pricing Policy". We generally do not charge User credit card until after User order has entered the shipping process or, for digital products, until we make the digital product available to you.
THIRD PARTY WEBSITES
No Reverse Engineering. You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Viceprint Software, whether in whole or in part, or create any derivative works from or of the Viceprint Software.
Updates. In order to keep the Viceprint Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The Viceprint services and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the Viceprint services are provided by Viceprint on an "as is" and "as available" basis, unless otherwise specified in writing. Viceprint makes no representations or warranties of any kind, express or implied, as to the operation of the Viceprint services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the Viceprint services, unless otherwise specified in writing. You expressly agree that User use of the Viceprint services is at User sole risk. To the full extent permissible by applicable law, Viceprint disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Viceprint does not warrant that the Viceprint services, information, content, materials, products (including software) or other services included on or otherwise made available to you through the Viceprint services, Viceprint ’s servers or electronic communications sent from Viceprint are free of viruses or other harmful components. Viceprint will not be liable for any damages of any kind arising from the use of any Viceprint service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any Viceprint service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
By using any Viceprint Service, you agree that the Federal Arbitration Act, applicable federal law from US, UK and EU without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Viceprint.
SITE POLICIES, MODIFICATION AND SEVERABILITY
Please review our other policies, such as our Pricing Policy, posted on this site. These policies also govern User use of Viceprint Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
ORDERING PRODUCTS THROUGH OUR WEB SITE
You will pay full product price and shipping and handling fee upon placing the order. The charge will appear on User statement as Viceprint attached with the product(s) reference number(s). You may contact our customer service department via email. If you do not receive the product within 14 days it is User responsibility to contact Viceprint to request a re-shipment.
SHIPPING & CUSTOMS DUTY INFORMATION
Supported Shipping Options
Delivery services are displayed using a standard e-commerce classification: Economy, Standard and Express. Together with clearer delivery estimates, the changes will clarify expectations and reduce delivery-related questions.
A new postage rate table will be available where vendors can set surcharges and additional transit times for the delivery of items to special domestic regions, extremely heavy items and international delivery.
Customs & Import Taxes
Orders may need to clear customs in your country. Please check if your order will incur additional import duties, taxes or other customs related charges.
The shipping company upon delivery will collect import duties, taxes or other customs charges. Vendors are not responsible for delays caused by the customs department in your country. Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback since Viceprint is not responsible for such issues. Aside from the limited circumstances set out below, you are responsible for (and shall charge) all sales taxes, VAT, GST ABN and other taxes and duties associated with the Products (if and as applicable).
Vendors set up all courier services and shipping fees. Shipping fees are automatically calculated on the basis of weight, size and volume. You can check shipping fee in the product details page as at the picture below: If you feel the shipping fee is too high, you may contact the vendor regarding shipping costs. If the vendor agrees to change the shipping costs, he can modify the amount as per agreement before payment. Or you may also choose alternative shipping methods to lower the shipping cost.
SHIPPING ADDRESS FORMAT
Since our website and services are based on English, all the information that you typed in is required to be written in English input method too, including punctuations.
If certain letters of your address contain Non-English letters, you are advised to use basic English instead. For example, you may change letter "š" to "s".
To make sure you receive your order smoothly, you can directly contact the vendor to confirm your shipping address.
Multilingual website version allows both, buyers and vendors to use the language of the particular website version. All the information in different languages is converted to unified database to prevent orders or shipping mistakes.
SHIPPING ADDRESS CHANGE AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been placed successfully.
If you have made payment and want to change your shipping address before your order is processed, please contact your vendor directly to assist you in this process by informing your request.
If you did not make payment yet, you can ignore the order with the incorrect shipping and replace a new order with your correct shipping address. The unpaid order will be cancelled automatically after the due day.
After my order has been shipped
How long does the Delivered take?
Generally, orders are delivered within 3 - 45 working days. However, an extension can be made if the buyer and vendor mutually agree on a new date.
If the buyer did not receive the goods (goods still in transit) even after being shipped by the vendor, the buyer needs to contact the vendor to negotiate a longer shipping period.
If the vendor has not shipped the order before the agreed date, the buyer can always contact the vendor to agree a new date; or make a Refund Request.
HOW TO TRACK AN ORDER?
After the vendor ships your order, a tracking number will appear in Order Description section in your account. You can track your order on shipping company's website with the tracking number provided.
Note: It may take 48 to 72 hours to update the tracking information by the shipping company and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please contact your vendor for more information.
Received Order Confirmation
Payment will only be released to the vendor after buyer has confirmed delivery. However, if the buyer does not confirm delivery within shipment time, payment will be automatically released to the vendor.
Note: If the Order is not delivered in time after the vendor has confirmed shipment, we advise you to contact the vendor immediately for an extension to the Delivery Period.
Buyers have the right to apply for a refund if:
- The goods are not delivered in satisfactory order
- The Order does not arrive within the stated delivery time
Click here to learn how to submit an Open Dispute.
I am not satisfied with the product. What can I do?
If you are not satisfied with the product you received, you can open a dispute before the order is closed. You may follow the below steps to Open a Dispute:
- Sign in to My Account and go to My Orders section
- Locate the relevant order
- Click the Open a Dispute button. Submit your refund request
Please be advised to open a dispute before the deadline, or the order will be completed with your payment being released to the vendor.
Customer Service working hours: 10AM - 5PM GMT, Monday- Friday.
Email: support@Viceprint.com or info@Viceprint.com
CREDIT CARD TRANSACTIONS
The Transaction will show on User Credit Card statement as Viceprint attached with the product(s) reference number(s). (Ex: INV-BC-98)
I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.
Regardless of whether User cancels Order in a timely fashion or not, User will be responsible to pay the shipping and handling charges associated with User Product (currently ranging between £6 and £8, depending on the Product ordered). User agrees that Viceprint can charge User’s credit card for this amount, and User agrees to pay such amount regardless of whether User cancels Order in a timely fashion or not. No refunds will be issued for shipping and handling charges.
REFUNDS AND RETURNS
To return a product to Viceprint you need to use the “Returns link” on the customer service section bellow the page during regular business hours GMT. Please note that we cannot process packages marked "Return to Sender". We are not responsible for lost or stolen items. We recommend all returned items to be sent back to the sender address (from where the item has been shipped) using some type of delivery confirmation system to ensure proper delivery. Failure to use the product(s) does not constitute a basis for refusing to pay any associated charges. We will not provide any refunds or accept any returns for any cancellations made more than 14 days after placing User order. All sales are final however refunds may be issued on unopened products if requested up to 14 days after the order date. Undelivered or unshipped Orders will be fully refunded. Please refer to our “Refund and Return Policy”
CANCELLATION OF FUTURE ORDERS
If you wish to cancel future deliveries of Product you must contact our customer service and request that such future shipments be terminated. You will be responsible for payment for any product that has either A) already been shipped to you or B) already been delivered to you at the time of User call. Since cancellation applies only to future orders that have not already been shipped or delivered. There is no need to return anything.
REVERSALS AND CHARGEBACKS
We consider charge backs and reversals as potential cases of fraudulent use of our services and/or theft of services and will be treated as such. We reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and/or theft of any of our services.
ACCEPTANCE AND LEGAL NOTICE
These Terms and Conditions represent and serve as the entire purchase agreement. By using this web site, you agree that you have received legal notification of it.
WAIVER AND LIMITATION OF LIABILITY
You agree to defend, indemnify and hold harmless Viceprint and our directors, officers, agents, and employees for any and all costs, fines, claims, damages, charges, or fees (including reasonable attorney's and expert witness' fees) arising by reason of User purchase or use of the web site or arising from: Any breach of the agreement. Any claims arising from the sale or license of goods or services promoted or made available through this program except where limited by law. Our indemnity rights shall not be limited or offset by any contributory negligence by us.
No failure to enforce any provision, assert any right or insist on performance of any provision under this Agreement in any instance shall be deemed a waiver of the ability to enforce such provision, assert such right, or insist on the performance of such obligations in the future. Our failure to enforce User strict performance will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.
How to make a Refund Request?
While most issues can be handled successfully through basic open dialogue with the vendor, after all both parties greatly benefit from a favorable business relationship; sometimes certain situations must be escalated into more formal requests.
By opening a dispute, buyers are officially stating they are dissatisfied with some aspects of their orders and want the vendor to take immediate action to remedy the situation.
An Open Dispute is made if:
- Order is not delivered after vendor has confirmed order has been shipped
- Order is not delivered in satisfactory condition
By filling out the form provided in this process, buyers can explain the issue with the order and request an exchange, a partial refund, or even a full refund.
Viceprint Claims Mediation
How to provide evidence to support a claim?
Product doesn’t match the description:
Please list all of the specific differences between the item you should have received and the item was actually delivered. Please provide Viceprint with as much evidence as possible, such as clear photographs, videos and any other information that supports your claim within 3 days of purchase. If you have large video files, you must send them to Viceprint compressed using the zip file format.
When your order arrives, and you discover that your product is damaged, please take clear photos of the damaged areas. You must also provide a photo showing the entire package the product was shipped in. This will enable Viceprint to determine if the package is damaged, or just the product. Please note that if you submit a claim 3 days after you received your product, you will have to provide a damage assessment report from the shipping company that delivered your product to you. Otherwise, Viceprint cannot process your claim. If you have noticed that the packaging of your item is damaged upon delivery, please take photos and you may refuse to sign for the package if you wish.
NOTE: Please notice that it is a buyer’s duty to do normal customs clearance and to pay the tax. How do I gather evidence to prove my claim?
When dealing with disputes, we base our judgment on the evidence provided by buyers. The buyer must provide evidence within 3-7 days (in reference to the email we have sent). Please pay more attention to the email from complaint@Viceprint.com , which is from Viceprint to ask some evidence or tell you the statues of the dispute. And buyer can negotiate with vendor about returning the goods for refund or replacement.
When will I receive my refund?
The refund caused by order cancellation, refund agreement or Mediation will be process instantly from Viceprint account. However, it may take 7-10 business days for it to display on your credit card statement.